Tips and Strategies for Positive Mediation Resolutions


Mediation is a process of conflict resolution that involves a neutral third party who facilitates communication and negotiation between two or more parties. In Maidstone, the Family Mediation Service provides support for individuals and families seeking to resolve conflicts amicably. However, successful mediation requires preparation, collaboration, and understanding. In this article, we will explore the do’s and don’ts of mediation in Maidstone and provide tips and strategies for positive resolutions.

The Do's of Mediation

Successful mediation involves several key steps and strategies. Here are some of the top do’s of mediation:

Preparation is the key to successful mediation. Before beginning mediation, it’s essential to gather all relevant information, documents, and evidence. It’s also important to understand your rights and obligations under the law and to be clear about your goals and objectives for mediation.

Active listening is an essential component of mediation. Listening to the other party’s perspective and concerns can help you understand their needs and interests and work together to find a mutually acceptable solution. Listening also involves being open-minded and non-judgmental, respecting the other party’s point of view, and refraining from interrupting or criticizing.

Effective communication is crucial for mediation success. Clearly expressing your thoughts, feelings, and needs can help the other party understand your perspective and work collaboratively towards a mutually beneficial outcome. Communication also involves being respectful, polite, and professional, even when disagreements arise.

In mediation, parties should focus on their interests rather than their positions. Interests refer to the underlying needs, desires, or concerns that motivate a particular position. By identifying and addressing interests rather than positions, parties can often find creative solutions that satisfy everyone’s needs.

Collaboration is a key component of successful mediation. Parties should work together in good faith to find a mutually acceptable solution, rather than trying to “win” or impose their will on the other party. Collaboration involves being flexible, open-minded, and creative, exploring various options and alternatives, and compromising when necessary.

The Don'ts of Mediation

While there are several do’s of mediation, there are also some essential don’ts to keep in mind:

Blaming the other party for the conflict is counterproductive in mediation. Instead of focusing on fault or blame, parties should focus on finding a resolution that addresses everyone’s needs and interests. Blaming can lead to defensiveness, resentment, and a breakdown in communication and trust.

Threatening the other party with legal action, consequences, or punishment can escalate the conflict and hinder mediation progress. Parties should refrain from making threats and instead focus on finding a mutually acceptable solution that meets everyone’s needs.

Emotional reactions, such as anger, frustration, or resentment, can hinder mediation progress. Parties should try to remain calm, composed, and focused on finding a collaborative solution. Emotions can cloud judgment and lead to impulsive actions or decisions that may not be in the best interest of all parties involved.

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Strategies for Successful Mediation

Here are some additional tips and strategies for successful mediation:

Honesty is an essential component of mediation. Parties should be upfront and transparent about their needs and concerns and avoid hiding information or misrepresenting facts.

Respectful communication and behavior are crucial for mediation success. Parties should avoid personal attacks, insults, or belittling behavior and instead focus on the issues at hand.

Ultimatums can be counterproductive in mediation, as they often lead to defensiveness and a breakdown in communication. Instead of making ultimatums, parties should focus on finding common ground and mutually acceptable solutions.

Mediation should not only address the present conflict but also consider the future. Parties should think about the long-term consequences of their decisions and ensure that any agreements reached are sustainable and enforceable.


Mediation is a powerful tool for resolving conflicts and disputes effectively. By following the do's and don'tsmediation and implementing the strategies outlined in this article, you can increase the likelihood of a positive mediation outcome. Remember to prepare thoroughly, listen carefully, communicate effectively, focus on interests rather than positions, and work collaboratively towards a mutually acceptable solution. At the Family Mediation Service in Maidstone, we are committed to helping individuals and families resolve conflicts in a respectful and constructive manner. If you're struggling with a conflict or dispute, contact us today to learn more about our mediation services and how we can help you achieve a positive resolution.

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